Customer Experience Agent - Davao | Pioneering Account Alorica - Davao - Customer Experience Agent - Davao | Pioneering Account

Location Matina IT Park, Gen. Douglas MacArthur Highway, Talomo, Davao City, Davao del Sur, Philippines

Job Pitch

Requirements

  • High school diploma or GED 
  • Customer service experience is a plus
  • Strong computer navigational skills
  • Familiarity with Microsoft Office applications (Word, Excel)
  • Excellent oral and written communication skills
  • Exceptional listening/comprehension skills
  • Professional and courteous 
  • Customer oriented 

Work Environment

  • Regular work performed in a climate-controlled, call-center environment.

Job Description

Requirements

  • High school diploma or GED 
  • Customer service experience is a plus
  • Strong computer navigational skills
  • Familiarity with Microsoft Office applications (Word, Excel)
  • Excellent oral and written communication skills
  • Exceptional listening/comprehension skills
  • Professional and courteous 
  • Customer oriented 

Work Environment

  • Regular work performed in a climate-controlled, call-center environment.
  • Ongoing usage of phone and computer systems

Physical Demands

  • Constant sedentary work

Benefits

  • Health, dental, and vision coverage/HSA
  • PTO
  • Paid holidays and sick time
  • Leadership programs
  • Paid training and tuition reimbursement
  • Employee assistance program

 

Next Steps

  1. Place an application
  2. Complete your online assessment if applicable 
  3. Our team will review your application
  4. If selected to move forward, our team will follow up directly 

 

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. 

 
Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Skills Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • High School Graduate

What this jobs offers

Alorica - Davao About Alorica - Davao Read more about Us

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Read more about Us
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