Job Description

Job Description

• Conduct Language Skills Support Training, Accent Neutralization Training, and other language training programs as developed, as part of New Hire training programs specific to different programs.
• Create, Enhance, and Facilitate additional training courses or programs related to the Company’s University for the ongoing development and support of our existing employees. These training programs focus on leadership competencies and specific tools that will help develop future and current leaders in the organization.
• Evaluate language usage of designated employees requiring extensive support.
• Create and implement action plans in order to provide ongoing and supplemental language training to employees requiring additional training.
• Plan, organize and deliver specific language support activities to improve English communication skills.
• Participate in programmed voice assessments for the evaluation of incoming
• Maintain close coordination with Operations management to ensure the correct and constant use of the English language on the call floor.
• Support Language incentive programs and coordinate project-specific language incentive activities to achieve better implementation of English language skills.

Qualification Required

• Undergraduate